NLP & AI Oncology Steerage
ROLES
Research
User Testing
UX Design
UI Design
Prototyping
Project Management
PLATFORM
Web
Tablet
YEAR
2020
RESULTS
Submission errors were reduced by 60%
Request tickets were reduced by 36%
Formulary Alternatives were increased by 14%
The core objective was to eradicate input errors and introduce intelligent formulary alternatives rooted in patient history and outcomes. Leveraging our NLP reader, we meticulously scanned patient documents to verify essential data required for protocol enhancement. Simultaneously, our AI engine came into play, drawing insights from an extensive patient outcome database to generate treatment suggestions. **Due to a NDA I can't reveal actual screens, I've encapsulated the essence of this transformative endeavor wireframes, showcasing the innovative strides made in healthcare through cutting-edge technology and design thinking.
NLP Medical Document
The initial Protocol and Formulary submission process featured medical document uploads, but lacked a systematic mechanism for verifying the inclusion of essential items and patient values in these uploads. Consequently, our CX team had to resort to email or phone communication with provider offices to obtain the missing information required for protocol approval. This bottleneck resulted in over 45% of submissions being incomplete, causing delays in patients receiving their crucial oncology protocols, generating friction with provider offices, and incurring substantial costs for the company. Streamlining this process was imperative for enhancing patient care, reducing operational challenges, and realizing substantial cost savings.
Our primary hurdle centered on balancing the speed and accuracy of the NLP reader. While our engineering team had achieved an impressive accuracy rate of approximately 90%, optimizing the processing speed posed a more formidable challenge. For instance, when confronted with a 76-page document upload from a provider, the NLP reader could take up to a minute or two to complete its scan. To ensure a seamless user experience without frustrating delays, we restructured the original workflow. I initiated this by relocating the document uploader as the initial action. If the reader could swiftly complete the scan, we promptly displayed any necessary warnings for user amendments. However, if the reader exceeded a predefined time limit, we allowed the user to proceed with filling out the protocol form, reserving any warnings for the end before submission.
Medical document uploader
NLP engine running scanning the documents for the required values and information
As values are found, the dashboard fills
If all required values are found, success is shown. incomplete values are highlighted
User can manually override or provide correct information
Once satisfied, success is shown
AI Protocol Suggestion
With our extensive database of patient outcomes and historical data, we've developed a robust AI model to recommend the most suitable formulary for each individual patient. Recognizing that the industry's standard approach may not always align perfectly with every patient's unique needs, our model ensures that patients receive personalized formulary recommendations. This tailored approach minimizes trial and error, ultimately optimizing patient outcomes for the best results.
Provider selects diagnosis
Provider selects protocol
Appropriate protocols are suggested
Based on the patient's medical history, the AI system suggests optimal schedules for the best results
Provider selects an AI suggested schedule
After a schedule is chosen, the quantity and billing details are displayed.
Formulary Suggestion & Submit
Warnings are surfaced during the submission process and must be addressed before the provider can proceed with their official submission. These modifications led to a remarkable 60% reduction in input errors and substantially alleviated the burden on our CX team in terms of liaising with providers to obtain the correct documents and values.
After completion, the provider submits the information.
If the NLP reader isn't completed on time, the summary report highlights any concerns requiring provider intervention.
The provider chooses the document requiring attention with resolution options.
The provider selects the proper resolution.
After resolution, the summary report indicates success, allowing the provider to submit.
